Services / Managed Services and Support
Salesforce support from a team that knows your org
A monthly block of hours with a named team for admin requests, fixes, small enhancements and release testing, so your Salesforce keeps improving after go-live.
What we do
Admin requests
New users, permission changes, fields, page layouts, reports and dashboards.
Fixes and troubleshooting
Broken Flows, failing integrations and errors your users report, investigated and fixed.
Enhancements
Small improvements every month instead of waiting for a large project.
Release readiness
Salesforce updates every org three times a year. We review the changes and test what matters to you.
Access reviews
Regular checks of who can see and edit what, using our own Who Sees What app.
Health checks and documentation
Periodic reviews of your org and up-to-date notes on how it is set up.
How it works
Onboard
We review your org, document it and agree priorities.
Plan
Requests go into a shared list that you prioritise.
Deliver
We work through the list each month within your hours.
Report
A monthly summary of what was done and what is next.
Why TwinStack
One team, not a ticket queue
The same people work on your org each month, so you do not explain things twice.
Certified architects behind the team
Complex questions go to our architects, not just the person on shift.
Simple billing
Hours at US$30 (A$47) an hour. For example, 20 hours a month is US$600 (A$940).
Common questions
What does Salesforce managed services include?
Admin requests, fixes, small enhancements, release testing, access reviews and documentation, delivered by a named team from a monthly block of hours.
How is Salesforce support billed?
You choose a monthly block of hours at US$30 (A$47) an hour. For example, 20 hours is US$600 (A$940) and 40 hours is US$1,200 (A$1,880).
Who will work on our org?
A small named team: an admin or developer for day-to-day work, with an architect available for design questions.
Can you support an org another partner built?
Yes. We start with a review and documentation of your org, then take over support from there.
Do you handle Salesforce release updates?
Yes. We review each release, test the features and changes that affect you, and help with release updates that need action.
Do you work in our time zone?
We work with clients in North America, Europe and Australia and arrange meetings and urgent support around your hours.
Tell us about your project
Tell us what you need and we will reply within one business day with next steps and a rough estimate.
Send us a message
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